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An employee curses out a customer on Twitter. Was she fired? Heck no! The company had her back!
Often on this blog, I write about employees who lose their jobs for doing dumb stuff on social media — like the one-time Associate General Counsel and HR Director who live-streamed himself on Instagram from the Capitol riots. I’ve got slide decks full of this stuff from HR conferences I’ve presented over the years.
So, when I read that an employee of a grooming products company in England tweeted that a customer was a ‘t**t’ and a ‘f*****g w****r,’ my first impulse is to insert another PowerPoint slide.
Boy, was I wrong! Continue reading